IT Technician (Information Technology Technician)

Job ID
2021-3013
Job Category
Information Technology
Job Type
Permanent
Job Location 1 : Location
CA-NU-Mary River

Mission for this Position

About Us

At Baffinland, we work and live beyond the Arctic Circle, mining iron ore at our Mary River Property, located in the Qikiqtani Region of Nunavut on Baffin Island; one of the world’s most captivating and seldom seen destinations. We are a unique company with a strong management who have amassed specialty experience on northern mining projects through all phases of Inuit consultation, permitting, construction and operation. Our workforce brings together the modern practice of safe, sustainable mining and the enduring value of a traditional culture, which is rapidly advancing. The result is a work and community experience you won't find anywhere else. We are looking for people ready to share, build, and grow with our company.

Main Accountabilities

  • Provide general IT Help Desk technical support and troubleshooting for all users
  • Perform intake and triage of requests, performing assignments of tickets to technicians
  • Monitor tickets for trends or high impact issues and escalate as needed
  • Maintain inventory of all IT assets and provide reorder information as needed
  • Provision phones and voicemail systems
  • Provision of Baffinland cellular phones when requested by Oakville IT Technicians
  • Anticipate, mitigate, identify, troubleshoot and resolve hardware and software problems on all user equipment including workstations, printers, etc.
  • Lifting and transportation of moderately heavy object such as workstations, servers, etc.
  • Receive shipments of materials destine for Mary and Milne
  • Ship damaged materials off site when necessary
  • Create purchase requisitions
  • Move, provision and install equipment
  • Provision new equipment for end users following all Baffinland standards
  • Install and maintain structured cabling
  • Install and maintain equipment mounted on towers and masts
  • Create, Remove, Update and Delete accounts and access in any system as approved by IT superintendents
  • Participate in project work as assigned
  • Maintain all Baffinland conference facilities, cleanup and repair as needed
  • Organize, clean and generally maintain all IT storage facilities
  • Dispose of waste electronics and shipping materials
  • Enforce Baffinland security standards and policies
  • Conduct all work safely and in accordance with Baffinland safety procedures
  • Demonstrate awareness and commitment to health, community and environmental protection and take action to ensure that unsafe practices or non-compliant behaviors do not occur.
  • Operate equipment (Man Lift, Skid Steer and Boom Truck).

Maintain all IT facilities on site including comm. towers, switch cabinets and server rooms.

Main Qualifications

  • Excellent customer service skills
  • Strong communications and interpersonal skills
  • Experience in writing various forms of business documents, including reports, manuals and operational procedures
  • Ability to priories tasks
  • Strong analytical/problem solving skills with high attention to details
  • Positive can do attitude

Focused on the success of the Team

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