Technical Services Manager

About Us

At Baffinland, we work and live beyond the Arctic Circle, mining iron ore at our Mary River Property, located in the Qikiqtani Region of Nunavut on Baffin Island; one of the world’s most captivating and seldom seen destinations. We are a unique company with a strong management who have amassed specialty experience on northern mining projects through all phases of Inuit consultation, permitting, construction and operation. Our workforce brings together the modern practice of safe, sustainable mining and the enduring value of a traditional culture, which is rapidly advancing. The result is a work and community experience you won't find anywhere else. We are looking for people ready to share, build, and grow with our company.

Reporting to the General Manager Operations, the Technical Services Manager provides strategic and operational leadership for Baffinland Iron Mines’ Technical Services function. This role is accountable for leading mine technical services, geotechnical oversight, survey, geology, grade control, planning support, reporting, and continuous improvement activities to ensure safe, compliant, reliable, and cost-effective Mine operations. The incumbent leads and develops a multidisciplinary team of mining engineers, technicians, surveyors, geologists, and other technical professionals while ensuring alignment with safety, environmental, production, quality, regulatory, and budget objectives.

• Provide visible safety leadership and actively promote a strong safety culture across Technical Services. Ensure risk assessments, field-level hazard assessments, management of change, incident reporting and investigations, and procedure reviews are completed effectively and in accordance with company standards.
• Lead the implementation and continuous improvement of geotechnical inspection and monitoring programs, including water management infrastructure, to confirm infrastructure integrity, regulatory compliance, and safe operating conditions. Ensure adherence to the waste rock management plan and applicable environmental requirements.
• Lead, coach, and develop a high-performing technical team through clear expectations, performance feedback, technical mentorship, workforce planning, and succession development. Build capability within the department to support current operational needs and future business requirements.
• Develop and execute technical services strategies, operating plans, and improvement initiatives that support accident prevention, environmental performance, mine production, ore quality, cost control, capital planning, and enterprise risk management.
• Manage departmental resources, budgets, systems, and processes to achieve annual objectives. Oversee Technical Services contracts, consultants, and service providers to ensure deliverables, performance, costs, and compliance obligations are met.
• Establish and maintain effective operational reporting processes, including daily, weekly, monthly, quarterly, annual, and external regulatory reporting. Ensure reports are accurate, timely, actionable, and aligned with operational and business requirements.
  Ensure compliance with the quality management system and provide technical oversight of grade control and ore quality processes so that material delivered to customers meets product specifications and contractual requirements.
• Collaborate cross-functionally with Health and Safety, Environment, Training, Human Resources, Operations, Planning and Maintenance, Port and Logistics, Continuous Improvement and Reliability, Cost Control, and Finance to ensure the business plan is safe, profitable, integrated, and deliverable. Act as a leader in interdepartmental planning, communication, and issue resolution.
  This list is not intended to be all-inclusive. Other duties may be required.

• Bachelor’s degree in mining engineering, Geological Engineering, Geology, or a related technical discipline.
• Professional registration, or eligibility for registration, in Nunavut or another Canadian jurisdiction is required.
• Minimum ten (10) years of progressive experience in open pit mining, mine planning, mine operations, geology, geotechnical, or technical services roles, including supervisory or leadership accountability.
• Demonstrated experience using data analysis, process optimization, grade control, mine planning, and quality management practices to improve operational performance.
• Experience in iron ore mining, remote northern operations, or complex logistics environments is considered an asset.
• Strong written and verbal communication skills, with the ability to translate complex technical information into clear direction, recommendations, and business decisions for operational leaders, technical teams, regulators, and external stakeholders.
• Proven ability to resolve conflicts, address sensitive issues, and support constructive working relationships in a complex operational environment.
• Ability to influence stakeholders, build alignment, and adapt communication style to a wide range of audiences while maintaining professionalism and credibility.
• Results-oriented leadership style with the ability to set high standards, monitor performance, identify improvement opportunities, and hold self and others accountable for outcomes.
• Collaborative team leadership skills, including the ability to share information, encourage cooperation, support team members, and prioritize business and team goals over individual objectives.
• Strong attention to detail and commitment to accuracy, quality, and disciplined execution in technical work, reporting, and decision support.
• Strong problem-solving and continuous improvement mindset, with the ability to generate practical solutions, evaluate alternatives, and implement improvements that support operational excellence.
• Strong planning and organizational skills, including the ability to set priorities, allocate resources, delegate responsibilities, respond to changing conditions, and deliver results safely, efficiently, and cost-effectively.
• Effective time management and prioritization skills, with the ability to manage competing operational demands and meet critical deadlines.
• Analytical and critical thinking skills, with the ability to interpret technical and operational data, identify trends, assess risks, and make sound recommendations based on evidence.
• Strategic thinking capability, including the ability to anticipate future risks and opportunities, establish clear goals, and develop practical plans in a dynamic operating environment.